1. Where do you ship to?
We are shipping to Europe and United Kingdom.
Shipping cost varies between €5-15 euro depending on:
- Destination of delivery
- Standard or express delivery method.
Free shipping is offered when the order contains 2 or more items (only applies for standard shipping, EU only)
Our couriers are:
- Deutsche Post (standard shipping)
- GLS (Express shipping)
- Post Nord (Standard Shipping, Nordic Countries only)
2. Where is my package?
Standard/ Free Shipping - Deutsche Post:
If the delivery destination is outside of Germany, Deutsche Post will hand over your package to your local postal service or DHL upon entry of destination country.
You can use the given tracking code on the local postal service.
In that case please find your local service in the list here:
GLS and Post Nord:
The tracking will follow all the way through with these couriers, and will not be handed over to local postal services.
For general tracking of package, we recommend packageradar.com
3. Does it fit my bike?
Only use the Bikezac with standard luggage rack and standard mudguard. Classic mudguard support bar is neccessary for bag support.
Always fill the bag at least 50% up.
We do not recommend using our bikezacs for folded bicycles.
4. I want to return the bags, how do I do it?
Cobags ApS gladly accepts returns and offers you 14 days of return from the date on your receipt.
Please email us at firstname.lastname@example.org and note that you would like to return your items within the 14 days return period.
Goods must be returned unused and in same condition as when received with tags and boxing undamaged. You are allowed to test the item, but not actually use it.
Return of goods is at own expense.
Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.
For further information about our policies, you can read them at: